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DJI Care REFRESH
DJI CARE REFRESH SIGUE VOLANDO
DJI Care Refresh es una garantía integral y efectiva para tu aeronave, que te da una mayor tranquilidad siempre que vuelas.
APROVECHA LA OPCIÓN EXPRESS
Express es una nueva opción que te deja saltarte el proceso de evaluación de daños y presupuesto.
El centro de servicio de DJI te enviará una unidad de remplazo en cuanto reciban tu dron dañado. Vuelve al aire en un momento.
COBERTURA POR DAÑOS CAUSADOS POR EL AGUA
Se puede proceder a la sustitución si tu aeronave ha sido dañada por elagua durante su uso normal.
Dos sustituciones,
tranquilidad completa
Por un pequeño cargo adicional, DJI Care Refresh ofrece
dos unidades de sustitución en un año y cubre accidentes como daños por agua y colisiones. Estas unidades de sustitución serán nuevas o con un rendimiento y fiabilidad equivalente al de una nueva.
ASISTENCIA TELEFÓNICA VIP
La asistencia telefónica VIP proporcionada por expertos de DJI está a una llamada de distancia.
PROTECCIÓN INTEGRAL
Por un pequeño cargo adicional DJI Care Refresh ofrece hasta dos unidades de sustitución, siendo las unidades de sustitución nuevas o equivalentes en términos de rendimiento y fiabilidad.
ENVÍO GRATUITO
Si estás en la región en la que adquiriste la aeronave, todos los costes de envío serán cubiertos por DJI.
DJI CARE ( Seguro de reparaciones )
Solo es valido en los centros oficiales de servicio tecnico de dji Ver lista
Estimados Clientes:
DJI anuncia un nuevo producto : Nuestro seguro DJI
ya está disponible para los clientes de Estados Unidos y Canadá y los países de la UE (excepto Reino Unido).
Los clientes de stockrc pueden comprar un código de activación DJI Care de 6 meses o el Plan de Servicios de Atención DJI de 1 año para la serie Phantom 3 o el Inspire 1 con la cámara X3.
una vez adquirido el producto valido para su equipo, espere, que le enviemos el código para poder activarlo en la pagina de dji
Este seguro no sera efectivo a la hora de comprarlo, solo cuando este activado correctamente en la web de dji, la fecha de cobertura de dicho seguro empieza una vez activado.
http://store.dji.com/dji_care_infos/active
3 Pasos para activar el Seguro DJI
Paso 1: ïntroduzca S/N del drone y S/N del Gimbal
Paso 2: Introduzca el codigo de activación y datos personales. ( previa compra del producto especifico para su equipo ) en nuestra Tienda online.
Paso 3: Activación completa.
Acuerdo de Servicio de Atención al Cliente
DJI 1 Año o 6 Meses
Gracias por elegir DJI Care. Con la compra de DJI Care, usted reconoce que ha leído, entendido y aceptado estos términos.
Para ofrecerle una mejor experiencia de usuario y un vuelo sin preocupaciones, tenemos el placer de poner en marcha el Plan de Protección de atención DJI, un plan de servicio que le proporcionará tranquilidad, ya que cubre los daños de las aeronaves DJI, gimbal o cámaras debidamente instaladas en el dron durante el vuelo.
I. Cobertura
Durante el periodo de validez del DJI Care, si el daño se produce accidentalmente durante el uso normal, los gastos de reparación y los costes relacionados incurridos estarán a cargo de DJI acuerdo con este convenio, de la siguiente manera:
Por daños en las aeronaves, gimbal o cámara debido a una caída, mal ajuste o caida causado por un error del operador o de otros accidentes, DJI ofrecerá reparaciones gratuitas si el equipo nos es enviado dentro del período de validez.
II. Exclusiones
Este servicio no cubre:
1. Pérdida o extravío total o parcial de la aeronave y/o accesorios.
2. Robos o abandonos de aeronaves y/o accesorios.
3. Daños causados por vuelos en entornos no adecuados o zonas no permitidas
4. Gastos de reparación resultado de daños causados por agua. ( caida en rios, mar, etc...)
5. Quedan excluidas las baterías, hélices, emisora y otros accesorios.
6. Pérdidas deliberadas.
7. Abrasiones causadas por elemento externos, ejempl: fuego, calor,etc...y daño en el chasis que no afectan el rendimiento de la aeronave.
8. Las pérdidas directas o indirectas ocasionadas por fuerza mayor.
9. Reparación solicitada fuera del periodo de validez del DJI Care.
10. Pérdida indirecta y /o beneficio previsto de cualquier forma.( Daños causados a proposito ).
11. Cargos adicionales resultantes de mejoras técnicas o mejoras en el rendimiento o para elementos fuera de serie
12. Lesiones y daños personales o a propiedades u objetos, causadas por la pérdida del control de la aeronave o por la misma.
13. Las tasas legales relacionadas con la cobertura de la garantía DJI Care.
14. Antes de proceder a cualquier reparacion. tendremos que valorar el log de vuelo, en el cual se ve las condiciones previsa al accidente.
III. Importe (coste) de cobertura
El coste de la cobertura es el precio del equipo en el momento de la compra (no el precio de la promoción, y el precio de los accesorios adicionales no estan incluidos). Si el precio de venta se diferencia de la cantidad de cobertura que aparece en la página del producto DJI Care, es decir, si no corresponde con el importe en el momento de la compra, prevalecerá la cantidad estipulada en el acuerdo de servicios del que dispone previamente.
Si la aeronave está o parece completamente dañada y necesita ser intercambiada por una nueva, la cantidad de cobertura de su plan de DJI Care podrá ser utilizada para el intercambio del equipo en los primeros 10 meses solo en el caso de la cobertura contratada de 1 año durante el período de validez. Sin embargo, si su equipo está o parece estar completamente dañado y necesita ser intercambiado por uno nuevo en los 60 días previos a la expiración del periodo de validez de su seguro, será compensado, si el valor del daño del equipo es inferior al 60% de su coste o inferior al 80% del daño de sus piezas. Bajo ningún concepto DJI reparará ni se hará cargo de los gastos que excedan de la cobertura mencionada anteriormente. Si los gastos de reparación exceden la cantidad de cobertura establecida, la diferencia será abonada por el cliente. Cuando los gastos de reparación de la aeronave hayan alcanzado la cantidad de cobertura anteriormente mencionada, se considerará que DJI ha aplicado plenamente las obligaciones dispuestas en virtud del Contrato de Servicio de Atención DJI y el Acuerdo DJI Care por lo que se dará por concluido.
V. Proceso de reparación
1. Cuando se produzcan daños en su equipo DJI y se encuentre dentro del periodo de cobertura de DJI Care, debe contactar con el soporte técnico de DJI por teléfono o email.
2. Enviar la aeronave DJI dañada a uno de los centros de reparación DJI designado por el personal de soporte técnico DJI.
3. Si se produjesen daños en su equipo DJI, rogamos se ponga en contacto con nuestro soporte DJI para rellenar un informe con el fin de darle un servicio de mayor calidad.
VI. Vencimiento de DJI Care
DJI Care se dará por rescindido en cualquiera de las siguientes condiciones:
1. El servicio ha expirado.
2. Su aeronave DJI ha sido reparado por centros No oficiales de la marca dji designados;
3. El importe de la cobertura de su DJI Care para su aeronave se ha agotado
4. Si se verifica que el cliente ha dañado el equipo a propósito, el servicio se dará por concluido de forma automática y DJI no reembolsará el importe de este. Si el cliente trata de simular un siniestro para lucrarse de manera fraudulenta, DJI se reserva el derecho de emprender acciones legales contra el mismo.
VII. Franqueo
No hay cargos ocultos durante la utilización del DJI Care. Después de la compra de este servicio, el coste de los envíos tanto de ida como de vuelta dentro de las áreas de servicio DJI, será cubierta por DJI. En otras áreas, estos costes y cualquier otro tipo de tasa o impuesto asociado será a cargo de cliente.
VIII. Devolución y transferencia de DJI Care
1. DJI Care puede ser cancelado si se efectúa la devolución del equipo comprado, de acuerdo con las políticas de reembolso de DJI.
2. DJI Care no puede ser reembolsado sin devolver la aeronave comprada;
3. DJI Care es un servicio personal y no puede ser transferido a otra persona después de la compra.
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Inspire 1 V2.0 & Phantom 3 DJI CARE
Today, DJI announces our DJI care is now available for customers in US & Canada and EU countries (except UK).
Customers may purchase a DJI Care Activation Code for either the 6-month or the 1-year DJI Care Service Plan for the Phantom 3 series or the Inspire 1 with X3 gimbal camera.
After purchase your Activation Code from dealers, they can activate their DJI Care Service Plan with the Activation Code on this website -
DJI Care
What is DJI Care?
To provide you with a better user experience and worry-free flight, we are pleased to launch the DJI Care Protection Plan, a service plan that provides you with peace of mind, covering damage to your DJI aircraft, gimbal or camera sustained during normal use. During DJI Care’s period of validity, if damages occur accidentally under normal use, the repair fees and related costs incurred will be covered by DJI.
How do I purchase DJI Care?
You can purchase a DJI Care Service Plan from the Official DJI Online Store. Simply follow the onscreen instructions in the online order process. For your convenience, DJI Care Activation Codes can also be purchased from your local dealer or another authorized channel.
Does DJI Care have deductibles?
No, DJI Care does not have deductibles. It is an aircraft repair service, rather than an insurance service, meaning your aircraft will always be repaired for free as long as repair costs and aircraft condition satisfy DJI Care coverage requirements.
If I have DJI Care, do I have to pay repair costs before applying to DJI Care for reimbursement?
No. DJI Care is bound to the S/N of your aircraft, meaning repair costs will automatically be deducted from your DJI Care coverage amount. No additional payment is required.
If my aircraft is within the Factory Guarantee, will repairs be deducted from my DJI Care coverage amount?
If aircraft repairs satisfy Factory Guarantee conditions, repair costs will be paid by DJI without deduction from the DJI Care coverage amount.
How long after purchase does DJI Care become valid?
DJI Care is valid immediately after purchase when bought separately. When purchased with a new aircraft, DJI Care will be valid from two days after aircraft shipment.
If I send an aircraft covered by DJI Care for repairs, do I have to pay for shipping costs?
If you are shipping from within an area of DJI Care coverage, DJI will cover the costs of shipment. No deductions will be made to your total coverage amount for shipment. If you are outside of a DJI Care coverage area, you may need to cover shipping costs, customs duties or other expenses generated by the shipment.
Where is DJI Care available?
At the moment, DJI Care is only available to customers from the U.S., parts of Europe and Mainland China. We will launch DJI Care in more countries in the future.
What’s the difference between DJI Care and a DJI product warranty? Will a DJI product warranty be invalid without purchasing DJI Care?
A product warranty is a repair service provided by a manufacturer when product quality problems occur. DJI Care is a service plan that provides you with peace of mind, covering damage to your DJI aircraft, gimbal or camera sustained during normal use. Although you can still enjoy DJI’s standard product warranty without buying DJI Care, a DJI Care service plan can greatly reduce repair costs. Furthermore, if the repair costs are covered by a standard product warranty, the remaining balance on your DJI Care Service Plan will not be affected.
What is covered by DJI Care?
DJI Care covers damage to the aircraft, gimbal or camera due to dropping, squeezing or crashing caused by operator error or other accidents.
DJI will offer free repairs if the equipment is sent to DJI within the period of validity.
Accessories such as remote controller, propellers, battery and charger will not be covered by DJI Care.
How long is DJI Care valid for?
There are two kinds of DJI Care service plans. One plan is valid for six months, the other is valid for one year. If you buy DJI Care separately (i.e. after purchasing the aircraft), the period of validity begins from the date of purchase. If you buy DJI Care with a new aircraft, the period of validity begins two days after the aircraft is shipped. Please refer to the period of validity noted on your DJI Care Service Agreement for details.
Is DJI Care available for products besides the Inspire 1 V2.0 with the X3 gimbal camera and the Phantom 3 series?
Currently, DJI only provides DJI Care for the Inspire 1 V2.0 with X3 gimbal camera and the Phantom 3 series. DJI Care for other products will be available in the future.
Where can I find the aircraft S/N and gimbal S/N?
For the Inspire 1 v2.0, the aircraft S/N can be found on the tail of the aircraft and the gimbal S/N can be found on the gimbal.
On a Phantom 3 series drone, the aircraft S/N can be found on the tail of the aircraft inside a circle, while the gimbal S/N can be found on the gimbal mounting plate.
How many repairs are covered by DJI Care?
DJI Care does not limit the number of repairs. You can repair your drone until the total amount of the repair fees exceed the coverage amount, except in cases where the aircraft is completely damaged (see Question What happens if my aircraft is completely damaged?).
Can I renew my DJI Care service plan when it expires? How many times can I purchase DJI Care for my aircraft?
No, you cannot. Currently, each aircraft is eligible for only one DJI Care service plan. The service plan cannot be renewed after it expires.
Is the DJI Care service plan bound to the original aircraft owner who purchased the plan?
No, it isn’t. The aircraft owner can be changed but the S/N of the aircraft bound to the service agreement cannot.
I have transferred my aircraft to someone else. Can I also transfer DJI Care?
Yes. The aircraft owner can be changed but the S/N of the aircraft bound to the service agreement cannot. DJI will not take responsibility for any disputes due to the transfer.
Why am I unable to get DJI Care after my aircraft has been activated more than 48 hours?
After an aircraft has been activated for more than 48 hours, we cannot determine its condition. However, you can submit a verification video to get approval for purchasing DJI Care.
I have lost my electronic service agreement so I do not know the Agreement No. How do I get repairs?
Please provide your aircraft or gimbal S/N to us. This can be used to verify whether your aircraft and gimbal are protected under DJI Care. If the damage is within service coverage, you can get free repairs.
Does DJI Care support international coverage (e.g., I purchased DJI Care in the US but want to repair my product in the EU)?
No. At the moment, DJI Care does not support international coverage. For example, if you purchased your DJI Care in the US but the aircraft crashes while you’re on vacation in Europe, DJI Care will not cover repairs for you in the EU. Although DJI Care will cover repairs if you return the aircraft to a support center in the US, you will need to pay any shipping and custom fees from Europe to US.
The product I purchased was replaced. Will the DJI Care service plan I purchased become invalid? Or will DJI Care be re-calculated?
If you request to replace the product after purchase, please remind presales or aftersales staff that you have purchased DJI Care. DJI technical support will instruct you on how to rebind DJI Care. You should send an email to djicare@dji.com. It will take about two business days to rebind.
Can I return, replace or transfer my DJI Care service plan?
In general, you may not return, replace or transfer your DJI Care service plan.
Exceptions:
1) You can request to cancel DJI Care if you return the product under DJI‘s Return Policy. You should provide a copy of the original receipt, proof of successful return and the S/N of the returned aircraft and gimbal by email to djicare@dji.com.
NOTE: If you do not return the aircraft, DJI Care cannot be canceled.
2) For flyaways or cases involving water damage, DJI Care can be transferred if you choose to purchase another aircraft. You should send the S/N of the old aircraft and gimbal as well as S/N of the new aircraft and gimbal to djicare@dji.com. We will add the S/N of the new aircraft and gimbal to your existing DJI Care service plan.
NOTE: When DJI Care is purchased, the bound S/N of the aircraft and gimbal cannot be transferred to another aircraft or gimbal.
What happens if my aircraft is completely damaged?
Your aircraft is considered “completely damaged” if over 80% of the aircraft parts are damaged. We usually recommend replacing your aircraft if it is completely damaged.
For the 6-month plan, if your aircraft is completely damaged or presumed to be completely damaged and needs to be exchanged with a new one, the coverage amount left in your DJI Care plan can be used for the exchange in the first 5 months during the period of validity. However, if your aircraft is completely damaged or presumed to be completely damaged and needs to be exchanged with a new one 30 days before the period of validity expires, you will be compensated at either the coverage amount left or 80% of the purchase price of the aircraft, whichever is lower.
For the 1-year plan, if your aircraft is completely damaged or presumed to be completely damaged and needs to be exchanged with a new one, the coverage amount left in your DJI Care plan can be used for the exchange in the first 10 months during the period of validity. However, if your aircraft is completely damaged or presumed to be completely damaged and needs to be exchanged with a new one 60 days before the period of validity expires, you will be compensated at either the coverage amount left or 60% of the purchase price of the aircraft, whichever is lower.
What conditions are not covered by DJI Care?
Damages due to the following reasons are not covered by DJI Care:
1) Lost or partially lost aircraft and accessories.
2) Stolen or abandoned aircraft and accessories.
3) Damage caused by flight under unsuitable flight conditions.
4) Any repair fees resulting from or following water damage.
5) Repair fees for battery, propellers, remote controller or other accessories.
6) Deliberate losses.
7) Abrasions and shell damage that do not affect the performance of the aircraft.
8) Direct or indirect losses caused by force majeure.
9) Repair requests for damage incurred outside the period of validity.
10) Indirect loss and/or anticipated profit in any form.
11) Extra fees resulting from technical enhancements or performance improvements.
12) Personal injury and/or property loss to the customer or any other people caused by the aircraft.
13) Any legal fees related to DJI Care’s warranty coverage.
98,35€
DJI Care Refresh (Mavic Pro Platinium) Plan 1 año
123,14€
57,02€
114,88€
